KAIZEN Basics - Service Management


The goal of the seminar is to familiarize the participants with the basics of KAIZEN / Lean.

With theoretical input, practical examples and exercises they learn about sustainable implementation of the Daily Kaizen process in office areas, while actively involving the employees in the change process.

In addition, the participants are able to take away numerous simple to implement suggestions on how they can structure and organize; their own work and their cooperation with colleagues, in order to gain more time for the value-adding activities.


- Importance and philosophy of KAIZEN

- Theory and practical implementation of KAIZEN in administration, services and R&D

- Identify and evaluate improvement potentials

- Improve team organization with visual management and systematic communication

- Optimized self-organization

- Improve collaboration with standardization

- PDCA cycle and problem solving

- Success factors for the change process

- Interaction between KAIZEN, digitization and agility


Start Day 1 at 10.00

End Day 3 at 16.00

target group

Employees who want to improve the value chain in administration, service and R&D.

Managers who want to use the continuous improvement process to achieve their goals.

KAIZEN coordinators supporting the KAIZEN process in office areas.

Date23-25. Oct
Price1590 EUR



  IndiZEN 2015 Agenda & Brochure

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Kaizen Institute Consulting Group
Global Operations

Head quarter

Zug 6300 Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89 


365, Royal Road,
Rose Hill,
Email: africa@kaizen.com 




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