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Kaizen Services

The Kaizen Services training program addresses the continuous improvement of service departments. Its main goal is to increase the focus on the client and on what represents true added value.
This program allows attendees to understand the application and implementation of continuous improvement, as well as its potential benefits.

Goals

• Prepare attendees to implement Improvement Projects in Services and Support Areas

• Understand the benefits of continuous improvement in transaction areas

• Enable attendees to design and implement improvement solutions for transaction processes

• Get to know successful case studies of applying Kaizen Lean to services

kaizen-event-program

• MUDA (waste) Model in services – Total Service Management Model

- Process Flow

- Workflow Design

- Standard Work

- Low-Cost Automation

- Quality in Processes

- 3C

- Problem Solving

- Auto-quality Matrix

• Simulation Exercises

Date18-18. Jun
LanguageEnglish
Price499 CAD
Location

Calgary, AB, Canada

Canada

  IndiZEN 2015 Agenda & Brochure

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Contact

Kaizen Institute Consulting Group
Global Operations

Head quarter

Bahnhofplatz
Zug 6300 Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89 

Africa

365, Royal Road,
Rose Hill,
Mauritius
Email: africa@kaizen.com 

 

 

 

Kaizen Clients

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